Question 1

Why is it free to build?

Accepted Answer

We make money from ongoing hosting, not upfront builds. This makes professional websites accessible to small businesses who can't afford $2,000-$5,000 upfront from traditional agencies.

Question 2

What's not included?

Accepted Answer

We focus on simple, fast websites. We don't build e-commerce stores, booking systems, complex web apps, or sites requiring custom functionality. We're perfect for brochure sites, portfolios, and informational websites.

Question 3

Do I need technical knowledge?

Accepted Answer

None at all! We handle everything technical. You just provide your business information and approve the design.

Question 4

How does the free build process work?

Accepted Answer

Once you complete our onboarding form, we'll review your requirements and start building your site within 1-2 business days. We'll send you updates and previews throughout the 3-7 day build process. You get one round of revisions to the initial design, then you approve the final version before we go live.

Question 5

What information do I need to provide?

Accepted Answer

We'll need your business details, branding preferences, content (text and images), and any specific features you want. Our onboarding form guides you through everything we need.

Question 6

How long does it take to get my website live?

Accepted Answer

Most websites are completed and live within 3-7 business days from when you submit your onboarding information. Complex sites may take slightly longer.

Question 7

Why the 6-month minimum commitment?

Accepted Answer

Honestly? Six months doesn't even cover our costs to build your site. It's a gamble on our part that you'll love the service and stick around because it's good value. We're betting on long-term relationships, not quick profits. After 6 months, you can cancel anytime with 30 days' notice. If you need to cancel before 6 months, there's a 50% early termination fee on the remaining balance.

Question 8

What's included in my monthly hosting fee?

Accepted Answer

Your monthly fee covers hosting, SSL certificate, regular backups, content updates (depending on your plan), ongoing support, security updates, and maintenance. No hidden fees.

Question 9

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can adjust your plan at any time. Upgrades take effect immediately. Downgrades take effect at your next billing cycle.

Question 10

What are your plan options and pricing?

Accepted Answer

We offer three plans: Basic ($49/month, 1-3 pages, 2 updates/month), Standard ($79/month, 4-5 pages, 4 updates/month, 2 email addresses), and Premium ($119/month, unlimited pages and updates, WordPress CMS access, 3 email addresses). All plans include hosting, SSL, mobile responsive design, and SEO optimization.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex) and direct debit. Payments are processed securely through Stripe.

Question 12

How do I request updates to my website?

Accepted Answer

Simply email us your requested changes at contact@freewebsiteco.com.au. Each plan includes a set number of minor updates per month (Basic: 2, Standard: 4, Premium: unlimited). A minor update is any change taking less than 30 minutes - like text changes, image swaps, or minor styling adjustments. We aim to complete these within 2-3 business days.

Question 13

Can I edit my website myself?

Accepted Answer

If you're on the Premium plan, yes - you get full WordPress CMS access to edit content anytime. Basic and Standard plans are static sites, so we handle all updates for you to maintain quality and consistency. This keeps your site fast and secure.

Question 14

What if my website has a problem?

Accepted Answer

Email us immediately at contact@freewebsiteco.com.au! We monitor all sites and usually catch issues before you do. We aim to respond within 24-48 business hours and resolve critical issues ASAP.

Question 15

Do you provide website analytics?

Accepted Answer

Yes, we set up Google Analytics on all sites. You'll have access to see your visitor stats, popular pages, and more.

Question 16

Who owns the website?

Accepted Answer

While you're subscribed, you're licensing the design and code from us. You own your content (text, images, logos). Want to own the code outright? You can purchase the full source code for $800 at any time, and we'll help you migrate to your own hosting within 30 days.

Question 17

What happens if I want to cancel?

Accepted Answer

After 6 months, give us 30 days' notice and you can cancel - no hassles. Your site stays online for those final 30 days. If you cancel before 6 months, there's a 50% early termination fee on the remaining balance. Alternatively, purchase the source code for $800 and host it anywhere.

Question 18

What about my domain name?

Accepted Answer

If you already have a domain, you keep full ownership - we simply configure the DNS settings. If we register a new domain for you, we own it during your subscription to maintain control of the hosting environment. Upon cancellation (after 6 months), we transfer it to you at cost.

Question 19

Can I take my website elsewhere?

Accepted Answer

Yes! You can purchase the full source code for $800 at any time. We'll provide all files and assist with the migration. You'll have 30 days to complete the transfer, after which your subscription ends.

Frequently Asked Questions

Most Common Questions

All Questions

Getting Started

Pricing & Payments

Technical & Updates

Cancellation & Ownership

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